Shipping information

Europe:

minimum order value over 500,00 EUR - ex works (EXW)
order value over 1500,00 EUR - free German border
further conditions have to be agreed separately

Transport damages

We are not liable for transport and hidden damages, but railway, forwarding agency, German parcel services or post as carrier.

Please note the following items:

Examine incoming packing pieces outward thoroughly
For damage assessment inform immediately the goods station
within 7 days at the latest, the forwarding agency or German parcel service
within 3 days at the latest, the postal office within 24 hours at the latest.
Leave goods and packing unchanged till damage assessment.
Take photos if possible.

Should you do not assert your claims by yourself we need for adjustment of damages:

factual statement,
original way-bill,
a transfer declaration given by you.